Course Overview

Velociteach’s 2-Day ITIL^® 4 Foundation Certification Course not only helps you learn the core principles of IT service management – it also gives you the opportunity to earn the ITIL 4 Foundation Certification at the end of class.  Using creative learning techniques, this course breaks down the ITIL 4 Service Value System (SVS), the ITIL 4 Four Dimensions Model, and the ITIL 4 service management practices in a way that will help you recall the key concepts as you take the certification exam. This elite course is only offered for groups–inquire for your company!

ITIL^® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Velociteach is licensed by AXELOS and accredited by PeopleCert as an ITIL^® Training Organization.

An ITIL® 4 Accredited Training Organization Authorized provider

Velociteach is proud to be an ITIL^® 4 Training Organization, accredited and licensed by PeopleCert to deliver best-in-class ITIL^® 4 Foundation Certification training.

Success. Guaranteed

Our ITIL^® 4 Foundation Certification course is designed for you to pass the exam the first time around. If you haven’t passed the exam after three attempts within a year of completing the course, we will refund 100% of your course tuition.

PMI's Education Provider of the Year

Velociteach was named Education Provider of the Year in Continuing Education by PMI, the organization behind the Project Management Professional (PMP)® exam. There are over 1,600 other PMP exam prep and continuing education providers worldwide with only one award a year given for this category.

Course Description

The Velociteach ITIL 4 Foundation Certification Course begins
with IT concepts and definitions and then describes how ITIL 4
integrates current IT service management concepts, such as
cloud computing, DevOps, Agile, LEAN, and project
management. The ITIL 4 Four Dimension Model is fully described.
The ITIL 4 Service Value System (SVS) is introduced and shows
how the Service Value Chain takes an opportunity and through
the ITIL 4 model adds value by focusing on its Guiding
Principles and its 6 key activities. The course ends with an
overview of key ITIL 4 management practices. When you’re
finished, you will have the preparation and confidence you
need to conquer the exam and immediately apply ITIL 4 to
everyday situations.

Course Agenda

• Introduction
• Key Concepts of Service Management
• The Four Dimensions of Service Management
• The ITIL 4 Service Value System
• ITIL 4 Management Practices
• Practice exam, exam tips
• Actual ITIL 4 Foundation Certification Exam

What’s Included in This Course?

• 21 PDUs / 2 ITIL^® credits
• 2 days of live instruction from a certified ITIL^® Expert via GotoMeeting
• Voucher for taking the ITIL^® 4 Foundation exam online
• Official ITIL^® 4 Foundation Handbook (updated to the current 2019 syllabus)
• Course workbook with comprehensive memory-device aids covering all aspects of the exam content
• All classroom supplies (pen, markers, highlighter, etc.)