ITIL® Foundation Certification
Velociteach’s 2-Day ITIL® Foundation Certification Course not only helps you learn the core principles of IT service management – it also gives you the opportunity to earn the ITIL® Foundation Certification at the end of class. Using creative learning techniques, this course breaks down the five ITIL® disciplines and their processes in a way that will help you recall the key concepts as you take the certification exam. This elite course is only offered for groups–inquire for your company!
Velociteach is licensed by AXELOS and accredited by ACQUIROS as an ITIL® Training Organization.
The Velociteach ITIL Foundation Certification Course begins by
answering the question “what is ITIL” and defining its roles, history and dynamic
industry profile. The course will introduce you to the IT service management
lifecycle and the five core disciplines: Service Strategy, Service Design, Service
Transition, Service Operations and Continual Service Improvement.
When you’re finished, you will have the preparation and confidence you need to
conquer the exam and immediately apply ITIL to everyday situations.
• Overview of IT service management
• Introduction to ITIL service lifecycle
• ITIL in an organization
• Scope of ITIL Foundation certification
• Key principles, concepts and definitions
• ITIL Service Management processes
• Roles and functions
• Technology and architecture
• Proficiency and training
• Practice exam, exam tips
• Final exam