Course Overview

Velociteach’s 2-Day ITIL^® Foundation Certification Course not only helps you learn the core principles of IT service management – it also gives you the opportunity to earn the ITIL^® Foundation Certification at the end of class.  Using creative learning techniques, this course breaks down the five ITIL® disciplines and their processes in a way that will help you recall the key concepts as you take the certification exam. This elite course is only offered for groups–inquire for your company!

ITIL^® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Velociteach is licensed by AXELOS and accredited by PeopleCert as an ITIL^® Training Organization.

An ITIL® Accredited Training Organization Authorized provider

Velociteach is proud to be an ITIL® Training Organization, accredited and licensed by PeopleCert to deliver best-in-class ITIL® Foundation Certification training.

Success. Guaranteed

Our ITIL® Foundation Certification course is designed for you to pass the exam the first time around. If you haven’t passed the exam after three attempts within a year of completing the course, we will refund 100% of your course tuition.

PMI's Education Provider of the Year

Velociteach was named Education Provider of the Year in Continuing Education by PMI, the organization behind the Project Management Professional (PMP)® exam. There are over 1,600 other PMP exam prep and continuing education providers worldwide with only one award a year given for this category.

Course Description

The Velociteach ITIL Foundation Certification Course begins by
answering the question “what is ITIL” and defining its roles, history and dynamic
industry profile. The course will introduce you to the IT service management
lifecycle and the five core disciplines: Service Strategy, Service Design, Service
Transition, Service Operations and Continual Service Improvement.
When you’re finished, you will have the preparation and confidence you need to
conquer the exam and immediately apply ITIL to everyday situations.

Course Agenda

• Overview of IT service management
• Introduction to ITIL service lifecycle
• ITIL in an organization
• Scope of ITIL Foundation certification
• Key principles, concepts and definitions
• ITIL Service Management processes
• Roles and functions
• Technology and architecture
• Proficiency and training
• Practice exam, exam tips
• Final exam

What’s Included in This Course?

• 21 PDUs / 2 ITIL^® credits
• 2 days of live instruction from a certified ITIL^® Expert via GotoMeeting
• Voucher for taking the ITIL^® Foundation exam online
• Official ITIL^® Foundation Handbook (updated to the current 2011 syllabus)
• Course workbook with comprehensive memory-device aids covering all aspects of the exam content
• All classroom supplies (pen, markers, highlighter, etc.)