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The Project Management Professional (PMP)® and Certified Associate in Project Management (CAPM)®, are registered marks of the Project Management Institute (PMI)®

Attracting Top Talent: First Contact

You control the course! You choose the time, location, and pace. InSite is available when you are - 24/7.

About This Course

Hiring for a key role within your company is a crucial decision. You want to make sure you are attracting the top talent. The #2 reason job seekers pull out of the recruitment process is a poor interaction with a recruiter or hiring manager. So, what is it that causes a poor first interaction? How can we improve that first contact to encourage and invite the best talent to move forward with us? Jeff Baird helps answer these questions and walks you through research-backed tips on how to ensure a positive first interaction.

Earn 1 PDU in Strategic and Business Management with this eye-opening course. Jeff Baird helps you level up by exploring biases, explaining and how our brains make shortcut assessments, and revealing nonverbal impacts on a first impression. In this course, you will learn several ways you can take control of the body language cues you’re sending. This course is ideal for anyone involved in the hiring process or anyone looking to improve their ability to make a positive first impression, whether that be at networking events, delivering presentations, reporting results to senior management, or even within your social circle.

This course is also available in the PDU Passport, our all-access pass to every InSite PDU course.


  • Introduction & About the Author
  • Bias & Decision Making
    • Mental Shortcuts
    • Power of First Impressions
    • Balance of Likeability & Power
    • The Halo Effect
    • It’s NOT About the Cookie
  • Nonverbal Impact
    • Power of Nonverbals
    • Friend or Foe
    • What to do with my hands
    • Head tilts & Nodding
    • Unblocking
    • Same level
    • Watching For Nonverbal Cues/Reading Nonverbal Cues
  • Other Key Factors in Attracting Top Talent
    • Similarity & Familiarity
    • The Dinner Mint Principle
    • Sense of Significance
    • Frequent Communication
  • Course Summary Wrap Up

Target Audience:

The primary target audience for this course is hiring managers, recruiters and everyone involved in the hiring process. As well as anyone looking to improve their ability to have a positive first impression.

Outcome: 1 Professional Development Unit (PDU) that can be applied towards the following certifications: PMP, CAPM, PgMP, PMI-ACP, PMI-BA, PMI-RMP, and PMI-SP.

This course also qualifies for HR recertification credits approved through HRCI and SHRM.

Author: Jeff Baird

Frequently Asked Questions

  • Will I earn Professional Development Units (PDUs)?

    Yes, you can! All of our InSite courses qualify for Professional Development Units (PDUs) through PMI®. We’ve aligned them to meet the requirements of the PMI Talent Triangle™ making it easy for you to submit them with PMI®. We’ve created step-by-step instructions to claiming your PDUs here.

  • What is the Talent Triangle, and how does it impact my PDUs?

    PMI requires that you earn a minimum number of 8 PDUs in each category, or side, of the Talent Triangle: Technical Project Management, Leadership, and Strategic and Business Management. This course fulfills 1 Strategic and Business Management PDU towards that requirement.

  • Can I earn HR recertification credits towards my HRCI or SHRM certifications with this course?

    Yes you can! The certificate of completion will include details needed to claim credit with HRCI and SHRM.

  • How long will I have access to this course?

    If you purchase the individual course, you will have access for 6 months from the time you activate the key in your account. If you purchase the PDU Passport, you’ll have either 6 or 12 months from date of purchase.

  • When will I be able to access this course?

    Upon purchase, this course will automatically be added to your account. If you purchased this individual course, your 6-month access period will not begin until you activate the key.  Once activated, you can access the course anytime you want, 24/7, with internet connection for 6-months. If you purchase the PDU Passport, your access will begin right away.

  • How long will it take me to complete the course?

    You will earn 1 PDU for completing this course. Therefore, it should take you about 1 hour to complete the course, but you can revisit sections or watch lessons as many times as you wish during your access period. One of the best features is you can pause a course and pick up right where you left off when you log back into your account. InSite is self-paced, which makes it simple for you to learn when it is convenient for you.

  • Can I access this course from a mobile device?

    Yes, you can take this course from your computer, tablet or mobile device.  If you can access the internet, you can access this course.

  • How do I report my PDUs?

    You can report your PDUs and check your current PDU balance directly through PMI. For your convenience, we’ve created step-by-step instructions to claiming your PDUs here. You will receive a Certificate of Completion when you complete this course which you should save in case you get audited by PMI.

  • PDUs: 1

Select a Course Duration

Once you purchase the course, your access key will be added to your account. Your subscription period begins when you activate the key rather than when you purchase the access. Buy now. Learn later.

Attracting Top Talent: First Contact

PMI Talent Triangle™

  • Leadership PDUs: 0
  • Technical PDUs: 0
  • Strategic PDUs: 1

Customer Reviews

Based on 1 review
An excellent course!

It is worth to spend an hour taking this course if you are recruiting. I'm sure, that even "experienced recruiters" will find some new information and helpful advices. The content is simple and explanations are straight to the point. Highly recommended!