The Project Management Professional (PMP)® and Certified Associate in Project Management (CAPM)®, are registered marks of the Project Management Institute (PMI)®

Collecting Customer Requirements

You control the course! You choose the time, location, and pace. InSite is available when you are - 24/7.

About This Course

You will learn methods for collecting customer requirements, including how to ensure each requirement passes the SMART Test. Receive expert instruction describing common mistakes and how to avoid them. Hear helpful tips on the proper approach to collecting customer requirements. Apply your newly-learned knowledge in an exercise – you may want to share the results with your manager!

This course is also available in the PDU Passport, our annual subscription to all of our PDU courses.

Outline: 

  • Tips For Proper Approach
  • Common Mistakes
  • The Wrong Questions
  • Questions & Constraints
  • Legitimate Requirements
  • SMART Criteria
  • SMART Examples

Takeaways:

  • SMART Requirements – Exercise
  • Student Notes
  • Certificate of Completion

Target Audience: Best for PMP® and PgMP® certification holders.

Outcome: 1 Professional Development Units (PDUs) that can be applied towards the following certifications: PMP, PgMP, PfMP, PMI-ACP, PMI-BA, PMI-RMP, and PMI-SP

Author: Harold Samson

Frequently Asked Questions

  • Is this course registered with PMI? Will I earn Professional Development Units (PDUs)?

    Yes and yes!  Your PDUs are important, and we’ve registered this course with PMI.  Velociteach is a Registered Education Provider (REP#1768).  This course is listed with PMI, provides Category A PDUs and is aligned with the PMI Talent TriangleTM. Once you have finished the course, our system will generate a Certificate of Completion for your records.

  • How long will I have access to this course?

    You will have access to this course for 6 months from the time you activate the key in your account.

  • When will I be able to access this course?

    Upon purchase, this course will automatically be added to your account. However, your 6-month access period will not begin until you activate the key.

  • How long will it take me to complete the course?

    You will earn 1 PDU for completing this course. Therefore, it should take you about 1 hour to complete the course, but you can revisit sections or watch lessons as many times as you wish during your access period. One of the best features is you can pause a course and pick up right where you left off when you log back into your account. InSite is self-paced, which makes it simple for you to learn when it is convenient for you.

  • Can I access this course from a mobile device?

    Yes, you can take this course from your computer, tablet or mobile device.  If you can access the internet, you can access this course.

  • What is the Talent Triangle, and how does it impact my PDUs?

    PMI requires that you earn a minimum number of 8 PDUs in Technical Project Management, Leadership, and Strategic and Business Management categories.

  • How do I report my PDUs?

    You will receive a Certificate of Completion when you complete each course. PMI has step-by-step instructions on how to report your PDUs.

  • PDUs: 1

Select a Course Duration

Once you purchase the course, your access key will be added to your account. Your subscription period begins when you activate the key rather than when you purchase the access. Buy now. Learn later.


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PMI Talent Triangle™

  • Leadership PDUs: .5
  • Technical PDUs: .5
  • Strategic PDUs: 0

"My favorite takeaway to from this course is to ask the customer, "What problem do you want to solve?". This is filled with great tips! "

-M. Washburn

"This course is filled with great tips and examples that I know I will be able to use in my career! "

-J. Boyd

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