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The Project Management Professional (PMP)® and Certified Associate in Project Management (CAPM)®, are registered marks of the Project Management Institute (PMI)®

Communications Excellence: Driving Project Success

You control the course! You choose the time, location, and pace. InSite is available when you are - 24/7.

About This Course

Having good communication skills is critical as a successful project manager. PMs spend 90% of their time communicating to project sponsors, team members, customers, vendors and other stakeholders. This course will teach you the best communication practices that make the top project managers successful. It also includes templates and techniques that you can immediately apply to your projects.

This course is also available in the PDU Passport, our all-access pass to every InSite PDU course.


  • Introduction & Tutorial
  • Fundamentals of Successful Communication
  • Email Communication
  • Communicating Bad News
  • Lessons Learned
  • How to Present Earned Value
  • Using Visual Aids & Dashboards
  • How Can I Get Better – Personal Assessment
  • Course Summary


  • Student Notes
  • Communication Model
  • Stakeholder Analysis Assistant.xls
  • Email Checklist
  • Certificate of Completion

Target Audience: Best for PMP® and PgMP® certification holders.

Outcome: 10 Professional Development Units (PDUs) that can be applied towards the following certifications: PMP, PgMP, PfMP, PMI-ACP, PMI-BA, PMI-RMP, and PMI-SP

Author: Bill Yates

Frequently Asked Questions

  • Will I earn Professional Development Units (PDUs)?

    Yes!  Your PDUs are important, and we’ve aligned this course with the PMI Talent Talent Triangle™ making it easy for you to submit them with PMI®.  Once you have finished this course, our system will generate a Certificate of Completion for your records. We’ve created step-by-step instructions to claiming your PDUs here.

  • What is the Talent Triangle, and how does it impact my PDUs?

    PMI requires that you earn a minimum number of 8 PDUs in Technical Project Management, Leadership, and Strategic and Business Management categories. This course completes you Leadership PDU requirement.

  • When will I be able to access this course?

    Upon purchase, this course will automatically be added to your account. However, your 6-month access period will not begin until you activate the course key. This gives you complete control over your training access.

  • How long will I have access to this course?

    You will have access to this course for 6 months from the time you activate the key in your account.

  • How long will it take me to complete the course?

    You will earn 10 PDUs for completing this course. Therefore, it should take you about 10 hours to complete the course, but you can revisit sections or watch lessons as many times as you wish during your access period. One of the best features is you can pause a course and pick up right where you left off when you log back into your account. InSite is self-paced, which makes it simple for you to learn when it is convenient for you.

  • Can I access this course from a mobile device?

    Yes! You can take this course from your computer, tablet, or mobile device.  If you can access the internet, you can access this course.

  • How do I report my PDUs?

    You can report your PDUs and check your current PDU balance directly through PMI. For your convenience, we’ve created step-by-step instructions to claiming your PDUs here. You will receive a Certificate of Completion when you complete this course which you should save in case you get audited by PMI.

  • PDUs: 10

Select a Course Duration

Once you purchase the course, your access key will be added to your account. Your subscription period begins when you activate the key rather than when you purchase the access. Buy now. Learn later.

Communications Excellence: Driving Project Success

PMI Talent Triangle™

  • Leadership PDUs: 10
  • Technical PDUs: 0
  • Strategic PDUs: 0

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"All of the components of the course have been very helpful and they have reinforced project management communications concepts. Examples and real life situations were also very useful!"

-W. Pazos

"I appreciate the tools that were offered along with the class. These will be very helpful items that PM's can take home and put into practice."

-D. Jones

Customer Reviews

Based on 93 reviews

Good point that "less is more".


The course was good, and the way you can take it (any time, anywhere) is really great




Examples and insight - relating to real life situations.

small sections, easy concepts to understand

Easy to follow, simple framework, good examples