About This Course
Conflict is a natural part of the workplace environment. It is so common that you likely will experience some level of conflict many times a week if you find yourself in constant contact with people. How you deal with conflict has a significant impact on your opportunities, career and destiny. It also is a major factor to an organization’s success or its failure. This online course prepares you for successfully resolving conflict by introducing you to the causes and need for conflict; revealing 5 conflict management strategies; listing the ground rules for negotiating conflict; describing 7 steps to successfully resolve any conflict; identifying actions you can take to change the conflict culture in your organization; and so much more. Conflicts are opportunities to build stronger teams and organizations.
This course is also available in the PDU Passport, our all-access pass to every InSite PDU course.
- Definitions of conflict and conflict management
- Identifying the causes of conflict
- The need for conflict management
- Conflict management strategies
- 7 steps to resolving any conflict
- Ground rules for negotiating conflict
- Personal tenets that can help you in resolving conflict
- Characteristics of a mediator
- Actions for changing the conflict culture in your organization
- Examples of resolving workplace conflict
- Student exercise
- Answers to frequently asked questions regarding conflict
- Several summary takeaways to reference back in the office
- Course quiz
Anyone who comes across conflict in the workplace; in other words: EVERYONE! This includes project managers, team leaders, managers and everyone in between.
Outcome: 3.50 Professional Development Units (PDUs) that can be applied towards the following certifications: PMP, PgMP, PMI-ACP, PMI-BA, PMI-RMP, and PMI-SP.
This course also qualifies for HR recertifications credits. Click here to take the HR version of the course to receive credits approved through HRCI and SHRM.
Author: Neal Whitten
Frequently Asked Questions
Will I earn Professional Development Units (PDUs)?
Yes, you can! All of our InSite courses qualify for Professional Development Units (PDUs) through PMI®. We’ve aligned them to meet the requirements of the PMI Talent Triangle™ making it easy for you to submit them with PMI®. We’ve created step-by-step instructions to claiming your PDUs here.
What is the Talent Triangle, and how does it impact my PDUs?
PMI requires that you earn a minimum number of 8 PDUs in each category, or side, of the Talent Triangle: Technical Project Management, Leadership, and Strategic and Business Management. This course fulfills 3.50 Leadership PDUs towards that requirement.
How long will I have access to this course?
If you purchase the individual course, you will have access for 6 months from the time you activate the course key in your account. If you purchase the PDU Passport, you’ll have either 6 or 12 months from date of purchase depending which PDU Passport subscription you chose.
When will I be able to access this course?
Upon purchase, this course will automatically be added to your account. If you purchased this individual course, your 6-month access period will not begin until you activate the course key. Once activated, you can access the course anytime you want, 24/7, with internet connection for 6-months. If you purchase the PDU Passport, your access will begin right away.
How long will it take me to complete the course?
You will earn 3.50 PDUs for completing this course. Therefore, it should take you about 3 hours and 30 minutes to complete the course, but you can revisit sections or watch lessons as many times as you wish during your access period. One of the best features is you can pause a course and pick up right where you left off when you log back into your account. InSite is self-paced, which makes it simple for you to learn when it is convenient for you.
Can I access this course from a mobile device?
Yes, you can take this course from your computer, tablet or mobile device. If you can access the internet, you can access this course.
How do I report my PDUs?
You can report your PDUs and check your current PDU balance directly through PMI. For your convenience, we’ve created step-by-step instructions to claiming your PDUs here. You will receive a Certificate of Completion when you complete this course which you should save in case you get audited by PMI.
DOES THIS COURSE COUNT TOWARDS MY SHRM OR HRCI CERTIFICATIONS?
Yes! This course qualifies for HR re-certification credits. Your certificate of completion will have course information for PMI, HRCI and SHRM making it easy to report!
- PDUs: 3.5
Select a Course Duration
Once you purchase the course, your access key will be added to your account. Your subscription period begins when you activate the key rather than when you purchase the access. Buy now. Learn later.
7 Steps to Successful Conflict Management
This online course prepares you for successfully resolving conflict by introducing you to the causes and need for conflict; revealing five conflict management strategies; listing the ground rules for negotiating conflict; describing 7 steps to successfully resolve any conflict; identifying actions you can take to change the conflict culture in your organization; and so much more.
PMI Talent Triangle™
- Leadership PDUs: 3.5
- Technical PDUs: 0
- Strategic PDUs: 0