Add to Cart
The Project Management Professional (PMP)® and Certified Associate in Project Management (CAPM)®, are registered marks of the Project Management Institute (PMI)®

Communications Planning and Management

You control the course! You choose the time, location, and pace. InSite is available when you are - 24/7.

About This Course

Experienced and novice project/program managers agree, communications is a critically important part of their work. It’s also an activity in which they are engaged in a majority of their time. There is no room for sloppy communications skills where key project and program communications can be misconstrued, misinterpreted or ignored resulting in significant impact to your initiatives. The primary objectives for project and program-related communications are the sharing of key information in a manner the recipients can most easily access and interpret, presented in a way they can most effectively use them. In this course, Eric Norman examines effective communications techniques, and focuses on both the message and the medium for communicating it. You’ll learn the real definition of communications and why carefully managing communications is so important, along with communications planning, content, method, mode, and how the medium enhances the message.

This course is included in Eric Norman’s Series, Preparing Project and Program Leaders for Organizations of the Future. It is also available in the PDU Passport, our all-access pass to every InSite PDU course.


  • Introduction and Pre-Quiz
  • Objectives
  • Communications, A Window Into Our Thinking
  • Avoiding Miscommunications as an Initiative Leader
  • Defining “Communications”
  • Communicating Status Updates
  • Audience, Content and Style
  • Templates: Communications Matrix Template and Message and Mode Template
  • Course Summary and Post-Quiz

Target Audience: Best for PMP, CAPM and PgMP certification holders.

Outcome:  2 Professional Development Units (PDUs) that can be applied towards the following certifications: PMP, CAPM, PgMP, PfMP, PMI-BA. (Only 1 PDU can be applied towards the PMI-ACP, PMI-RMP, and PMI-SP certifications.)

Author: Eric Norman

Frequently Asked Questions

  • Will I earn Professional Development Units (PDUs)?

    Yes, you can! All of our InSite courses qualify for Professional Development Units (PDUs) through PMI®. We’ve aligned them to meet the requirements of the PMI Talent Triangle™ making it easy for you to submit them with PMI®. We’ve created step-by-step instructions to claiming your PDUs here.

  • What is the Talent Triangle, and how does it impact my PDUs?

    PMI requires that you earn a minimum number of 8 PDUs in Technical Project Management, Leadership, and Strategic and Business Management categories. This course qualifies for 2 PDUs (1 Technical PDU and 1 Leadership PDU) towards your recertification.

  • How long will I have access to this course?

    If you purchase the individual course or Eric’s full series, Preparing Project and Program Leaders for Organizations of the Future, you will have access for 6 months from the time you activate the course key in your account. If you purchase the PDU Passport, you’ll have either 6 or 12 months from date of purchase depending which PDU Passport subscription you chose.

  • When will I be able to access this course?

    Upon purchase, this course will automatically be added to your account. However, your 6-month access period will not begin until you activate the key. If you are purchasing the entire Eric Norman Series, each course can be activated one at a time to ensure you have plenty of time to complete a course before moving on. If you purchase the PDU Passport, your access will begin right away.

  • Can I access this course from a mobile device?

    Yes, you can take this course from your computer, tablet or mobile device.  If you can access the internet, you can access this course.

  • How do I report my PDUs?

    You can report your PDUs and check your current PDU balance directly through PMI. For your convenience, we’ve created step-by-step instructions to claiming your PDUs here. You will receive a Certificate of Completion when you complete this course which you should save in case you get audited by PMI.

  • PDUs: 2

Select a Course Duration

Once you purchase the course, your access key will be added to your account. Your subscription period begins when you activate the key rather than when you purchase the access. Buy now. Learn later.

Communications Planning and Management

Eric Norman examines effective communications techniques, and focuses on both the message and the medium for communicating it.

PMI Talent Triangle™

  • Leadership PDUs: 1
  • Technical PDUs: 1
  • Strategic PDUs: 0

Customer Reviews

Based on 40 reviews
Well presented