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The Project Management Professional (PMP)® and Certified Associate in Project Management (CAPM)®, are registered marks of the Project Management Institute (PMI)®

Dealing With Difficult People: 25 Tips to Stay in Control

You control the course! You choose the time, location, and pace. InSite is available when you are - 24/7.

About This Course

Have you ever dealt with a difficult person personally or perhaps professionally? How effective you are at dealing with difficult people has a direct impact on how successful you become and can affect your job advancement, your relationships, and your overall confidence. This course defines 25 actions that you can employ to stay in control. By demonstrating self-control, you are better prepared for dealing with almost any situation and any individual.

This course is also available in Neal Whitten’s Personal Development Series: A Better You and the PDU Passport, our all-access pass to every InSite PDU course.

Outline: 

  • A Difficult Person
  • Tactics You Can Employ
  • Power Snippet
  • Answers to Commonly Asked Questions
  • Exercise: Examine Your Past Behaviors
  • Final Exam – True/False Questions

Takeaways: 

  • Power Snippet
  • Exercise – Examine Your Past Behaviors
  • Final Exam – True/False Questions
  • Certificate of Completion

Target Audience: Best for PMP® and PgMP® certification holders.

Outcome: 3.5 Professional Development Units (PDUs) that can be applied towards the following certifications: PMP, PgMP, PfMP, PMI-ACP, PMI-BA, PMI-RMP, and PMI-SP

This course also qualifies for HR recertifications credits. Click here to take the HR version of the course to receive credits approved through HRCI and SHRM.

Author: Neal Whitten

 

Frequently Asked Questions

  • Will I earn Professional Development Units (PDUs)?

    Yes, you can! All of our InSite courses qualify for Professional Development Units (PDUs) through PMI®. We’ve aligned them to meet the requirements of the PMI Talent Triangle™ making it easy for you to submit them with PMI®. We’ve created step-by-step instructions to claiming your PDUs here.

  • What is the Talent Triangle, and how does it impact my PDUs?

    PMI requires that you earn a minimum number of 8 PDUs in Technical Project Management, Leadership, and Strategic and Business Management categories. This course qualifies for 3.5  Leadership PDUs towards your recertification.

     

  • How long will I have access to this course?

    If you purchase the individual course or the Neal Whitten’s Personal Development Bundle, you will have access for 6 months from the time you activate the course key in your account. If you purchase the PDU Passport, you’ll have either 6 or 12 months from date of purchase depending which PDU Passport subscription you chose.

  • When will I be able to access this course?

    Upon purchase, this course will automatically be added to your account. If you purchased this individual course or Neal Whitten’s Personal Development Bundle, your 6-month access period will not begin until you activate the course key.  Once activated, you can access the course anytime you want, 24/7, with internet connection for 6-months. If you purchase the PDU Passport, your access will begin right away.

  • How long will it take me to complete the course?

    You will earn 3.5 PDUs for completing this course. Therefore, it should take you about 3.5 hours to complete the course, but you can revisit sections or watch lessons as many times as you wish during your access period. One of the best features is you can pause a course and pick up right where you left off when you log back into your account. InSite is self-paced, which makes it simple for you to learn when it is convenient for you.

  • Can I access this course from a mobile device?

    Yes, you can take this course from your computer, tablet or mobile device.  If you can access the internet, you can access this course.

  • How do I report my PDUs?

    You can report your PDUs and check your current PDU balance directly through PMI. For your convenience, we’ve created step-by-step instructions to claiming your PDUs here. You will receive a Certificate of Completion when you complete this course which you should save in case you get audited by PMI.

  • DOES THIS COURSE COUNT TOWARDS MY SHRM OR HRCI CERTIFICATIONS?

    Yes! This course qualifies for HR re-certification credits. Your certificate of completion will have course information for PMI, HRCI and SHRM making it easy to report!

  • PDUs: 3.5

Select a Course Duration

Once you purchase the course, your access key will be added to your account. Your subscription period begins when you activate the key rather than when you purchase the access. Buy now. Learn later.

Dealing With Difficult People: 25 Tips to Stay in Control





PMI Talent Triangle™

  • Leadership PDUs: 3.5
  • Technical PDUs: 0
  • Strategic PDUs: 0

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"I found the examples used with each action to be very helpful. I liked the power snippet hand out and the exercise."

-J. Marker

"The course was excellent. I learned a lot about how to manage difficult people."

-S. Mackin

Customer Reviews

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The context was superb
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