About This Course

Have you ever dealt with a difficult person personally or perhaps professionally? How effective you are at dealing with difficult people has a direct impact on how successful you become and can affect your job advancement, your relationships, and your overall confidence. This course defines 25 actions that you can employ to stay in control. By demonstrating self-control, you are better prepared for dealing with almost any situation and any individual.

This course is also available in Neal Whitten’s Personal Development Series: A Better You and the PDU Passport, our all-access pass to every InSite PDU course.

Outline: 

• A Difficult Person
• Tactics You Can Employ
• Power Snippet
• Answers to Commonly Asked Questions
• Exercise: Examine Your Past Behaviors
• Final Exam – True/False Questions

Takeaways: 

• Power Snippet
• Exercise – Examine Your Past Behaviors
• Final Exam – True/False Questions
• Certificate of Completion

Target Audience: Best for PMP® and PgMP® certification holders.

Outcome: 3.5 Professional Development Units (PDUs) that can be applied towards the following certifications: PMP, PgMP, PfMP, PMI-ACP, PMI-BA, PMI-RMP, and PMI-SP

This course also qualifies for HR recertifications credits. Click here to take the HR version of the course to receive credits approved through HRCI and SHRM.

Author: Neal Whitten

Frequently Asked Questions

• Is this course registered with PMI? Will I earn Professional Development Units (PDUs)?

  Yes and yes!  Your PDUs are important, and we’ve registered this course with PMI.  Velociteach is a Registered Education Provider (REP#1768).  This course is listed with PMI, provides Category A PDUs and is aligned with the PMI Talent Triangle^TM. Once you have finished the course, our system will generate a Certificate of Completion for your records.

• How long will I have access to this course?

  You will have access to this course for 6 months from the time you activate the key in your account.

• When will I be able to access this course?

  Upon purchase, this course will automatically be added to your account. However, your 6-month access period will not begin until you activate the key.

• How long will it take me to complete the course?

  You will earn 3.5 PDUs for completing this course. Therefore, it should take you about 3.5 hours to complete the course, but you can revisit sections or watch lessons as many times as you wish during your access period. One of the best features is you can pause a course and pick up right where you left off when you log back into your account. InSite is self-paced, which makes it simple for you to learn when it is convenient for you.

• Can I access this course from a mobile device?

  Yes, you can take this course from your computer, tablet or mobile device.  If you can access the internet, you can access this course.

• What is the Talent Triangle, and how does it impact my PDUs?

  PMI requires that you earn a minimum number of 8 PDUs in Technical Project Management, Leadership, and Strategic and Business Management categories.

   

• How do I report my PDUs?

  You will receive a Certificate of Completion when you complete each course.

  PMI has step-by-step instructions on how to report your PDUs.