"Equipped with Mr. Whitten's insights, I feel confident that I can discover exactly how my customers feel about the success of my projects."
About This Course
Client Satisfaction Surveys are surprisingly not commonly utilized on most projects. Based on their value in influencing the success of a project and increasing the likelihood of the success of the resulting product or service being created, these surveys are clearly a missed opportunity. In this course, Neal Whitten demystifies Client Satisfaction Surveys and shows you how to create and implement surveys during a project and at the completion of a project. As a project manager, if you do not routinely survey your clients for feedback, then you cannot really know what they think about your performance, the project’s progress and whether or not you are meeting their expectations.
- Questions and Answers
- True/False Quiz
- Client Satisfaction Survey – Sample Questions
- Project XYZ Client Satisfaction Survey
- Sample Questions
- Power Snippet
- True/False Quiz (with answers)
- Certificate of Completion
Target Audience: Best for PMP® CAPM® and PgMP® certification holders.
Outcome: 3 Professional Development Units (PDUs) that can be applied towards the following certifications: PMP, CAPM, PgMP, PfMP, PMI-ACP, PMI-BA, PMI-RMP, and PMI-SP
Author: Neal Whitten
Frequently Asked Questions
Will I earn Professional Development Units (PDUs)?
Yes, you can! All of our InSite courses qualify for Professional Development Units (PDUs) through PMI®. We’ve aligned them to meet the requirements of the PMI Talent Triangle™ making it easy for you to submit them with PMI®. We’ve created step-by-step instructions to claiming your PDUs here.
What is the Talent Triangle, and how does it impact my PDUs?
PMI requires that you earn a minimum number of 8 PDUs in Technical Project Management, Leadership, and Strategic and Business Management categories. This course qualifies for 3 Strategic & Business PDUs towards your recertification.
How long will I have access to this course?
If you purchase the individual course, you will have access for 6 months from the time you activate the course key in your account. If you purchase the PDU Passport, you’ll have either 6 or 12 months from date of purchase depending which PDU Passport subscription you chose.
When will I be able to access this course?
Upon purchase, this course will automatically be added to your account. If you purchased this individual course, your 6-month access period will not begin until you activate the course key. Once activated, you can access the course anytime you want, 24/7, with internet connection for 6-months. If you purchase the PDU Passport, your access will begin right away.
How long will it take me to complete the course?
You will earn 3 PDUs for completing this course. Therefore, it should take you about 3 hours to complete the course, but you can revisit sections or watch lessons as many times as you wish during your access period. One of the best features is you can pause a course and pick up right where you left off when you log back into your account. InSite is self-paced, which makes it simple for you to learn when it is convenient for you.
Can I access this course from a mobile device?
Yes, you can take this course from your computer, tablet or mobile device. If you can access the internet, you can access this course.
How do I report my PDUs?
You can report your PDUs and check your current PDU balance directly through PMI. For your convenience, we’ve created step-by-step instructions to claiming your PDUs here. You will receive a Certificate of Completion when you complete this course which you should save in case you get audited by PMI.
- PDUs: 3
Select a Course Duration
Once you purchase the course, your access key will be added to your account. Your subscription period begins when you activate the key rather than when you purchase the access. Buy now. Learn later.
Surveying Client Satisfaction: Gauging Project Success
PMI Talent Triangle™
- Leadership PDUs: 0
- Technical PDUs: 0
- Strategic PDUs: 3
"Neal's guidance and wisdom once again shine in this course—just like his other courses that I have taken! Thank you!"