"Equipped with Mr. Whitten's insights, I feel confident that I can discover exactly how my customers feel about the success of my projects."
About This Course
Client Satisfaction Surveys are surprisingly not commonly utilized on most projects. Based on their value in influencing the success of a project and increasing the likelihood of the success of the resulting product or service being created, these surveys are clearly a missed opportunity. In this course, Neal Whitten demystifies Client Satisfaction Surveys and shows you how to create and implement surveys during a project and at the completion of a project. As a project manager, if you do not routinely survey your clients for feedback, then you cannot really know what they think about your performance, the project’s progress and whether or not you are meeting their expectations.
Your e-Learning on-demand experience will cover:
- Identifying the steps in creating and administering a client satisfaction survey
- Answers to the most frequently asked questions regarding client satisfaction surveys
- Takeaway templates and a real-life sample client satisfaction survey
- Exercise in creating a client satisfaction survey
- A course quiz, which also serves as takeaway notes from the course
- Two handy one-sheet takeaways that summarize important points from the course
Who should attend?
The primary target audiences for this course are project and program managers. However, anyone with an interest in developing, conducting, analyzing and effectively using survey results can benefit, especially if related to projects. This means that business analysts, project sponsors, marketeers, team leaders, trainers, managers, and executives are among those who may benefit.
Frequently Asked Questions
Is this course registered with PMI? Will I earn Professional Development Units (PDUs)?
Yes and yes! Your PDUs are important, and we’ve registered this course with PMI. Velociteach is a Registered Education Provider (REP#1768). This course is listed with PMI, provides Category A PDUs and is aligned with the PMI Talent TriangleTM. Once you have finished the course, our system will generate a Certificate of Completion for your records.
How long will I have access to this course?
You will have access to this course for 6 months from the time you activate the key in your account.
When will I be able to access this course?
Upon purchase, this course will automatically be added to your account. However, your 6-month access period will not begin until you activate the key.
How long will it take me to complete the course?
You will earn 3 PDUs for completing this course. Therefore, it should take you about 3 hours to complete the course, but you can revisit sections or watch lessons as many times as you wish during your access period. One of the best features is you can pause a course and pick up right where you left off when you log back into your account. InSite is self-paced, which makes it simple for you to learn when it is convenient for you.
Can I access this course from a mobile device?
Yes, you can take this course from your computer, tablet or mobile device. If you can access the internet, you can access this course.
What is the Talent Triangle, and how does it impact my PDUs?
PMI requires that you earn a minimum number of 8 PDUs in Technical Project Management, Leadership, and Strategic and Business Management categories.
How do I report my PDUs?
You will receive a Certificate of Completion when you complete each course.
PMI has step-by-step instructions on how to report your PDUs.
Select a Course Duration
Once you purchase the course, your access key will be added to your account. Your subscription period begins when you activate the key rather than when you purchase the access. Buy now. Learn later.
PMI: Neal Whitten – Surveying Client Satisfaction: Gauging Project Success
PMI Talent Triangle™
"Neal's guidance and wisdom once again shine in this course—just like his other courses that I have taken! Thank you!"
Step-by-step procedures and takeaways were helpful
Good example documents and clear explanation
The steps to creating a good survey and who they should go to was a helpful element
The structured approach to performing a survey helped
The logic of why each step should be done. The take-a-ways! Thank you so much for those. I want to share them.