In his recent post, Andy calls on project managers to apply our “for-profit” skills in the “not-for-profit” world. Andy makes a compelling case and offers excellent advice. I couldn’t agree more. Let me provide another justification for spending your time and efforts with a charity or not-for-profit: you’ll become a better leader.
It’s likely that managing a team of volunteers will stretch you. It could be uncomfortable. It may require a high degree of flexibility. Some of your current techniques just won’t work. You’ll be forced to find new ways to motivate people. You can’t pay them. You can’t threaten to fire them. So, how do you convince a group of volunteers to jump on board with the project? To do what they are told?
I had the pleasure of meeting Edgar in a class – he’s a PM and retired from the military. Edgar manages projects for a VA hospital. Most of his teams are comprised of volunteers. Edgar is quick to distinguish between 2 groups: Volunteers and Volun–Tolds. The latter, “Volun-Tolds”, are people who have been sent to the hospital to perform a certain number of community service hours. Yes, you are making the right assumption – these folks got into some form of trouble, and a school or court official has told them to volunteer. Volun-Tolds. Imagine for a moment the many challenges Edgar faces “managing” that group! (Makes your job seem pretty easy, doesn’t it?! You love your team members, don’t you?! Yes, you do.)
Back to the first group, Volunteers…this is what you would expect – people who have a genuine interest or passion for the Veteran’s Administration, the health profession, or some other connection with the hospital. Recall that Edgar came from a long career in the military where roles are clear cut, well-defined…not up for debate. Edgar had to adjust to managing volunteers. One key to success is making a connection with each team member. When Edgar meets a new volunteer, he asks several questions:
- Why are you here?
- What is your connection to this place or this project?
- What is your passion?
- Tell me your story. I’d love to hear it.
Based on that connection, Edgar builds trust with his team members and is able to plug them into roles that are meaningful to them and productive for the project. Edgar’s practice could be useful at your normal, paying gig…what do you think?
So, if you need another reason to volunteer your time and talents at a not-for-profit organization, understand this: you will face new challenges. You will grow as a leader. Next time you’re asked to lead a project team at work, you’ll have new skills to bring to the table.