Guarantees & Policies

Home About Guarantees & Policies


If you attend one of our Instructor-led PMP or PMI-ACP Certification Exam Prep classes and do not pass the exam after 3 tries within 1 year of your original class date, we’ll refund 100% of your tuition.  No fine print, no stipulations. Get certified, or get your money back.  Period.

Re-sit Policy

If you attend our Instructor-led PMP or PMI-ACP class, attempt the exam, and do not pass on your first try, Velociteach will create a personalized study plan for you based on your exam results. You may also re-sit in a virtual class free of charge within one year of your original class date. If you attend our Instructor-led PMP or PMI-ACP class and would like to re-sit in another class but have NOT taken the exam, you may do so within one year of your original class date for an additional fee of $500 for PMP and $250 for PMI-ACP. 

Registration and Payment

Your paid registration guarantees your seat in a class. Students attending a PMP exam prep class will be eligible to receive an access key to InSite once tuition is paid in full (see Class Changes and Refunds sections below).

Class Cancellations/Refunds

Many of our classes sell out due to high demand, and students often register over six months in advance to ensure that they have a seat. We allow students to cancel their registration any time 30 or more calendar days prior to their originally scheduled class date and receive a full refund, minus a charge of $500 for the cost of materials (InSite, the All-in-One PMP® Exam Prep Kit, and Student Workbook Kit, if applicable) if those materials were previously received. Fewer than 30 days prior to the originally scheduled class date, the registration fee is non-refundable; however, students may still take advantage of our class change policy (see Class Changes below).

Class Changes

You may request to reschedule or change your class location free of charge as long as you do so 15 or more calendar days prior to your scheduled class date. We will work with you to honor your request as space allows. If you need to make a class change within 14 days of the class start date, a change fee of $250 will be assessed. If a change is requested on or after the first day of class, a $500 fee will apply (see No Show Policy below).

No Show Policy

Upon completing your registration, Velociteach will reserve a seat for you in the requested class. Any rescheduling must be done in advance per our written policy above (see Class Changes). In the event that you do not show up for your scheduled class and you did not reschedule with Velociteach by the previous business day, you will be charged $500 to transfer your registration to another class date.

Course Location Changes

Velociteach reserves the right to change the location of a class as long as it is in the same general vicinity as the location originally published. Students currently registered in the class will be notified via the e-mail address on file if a location change occurs.

Guaranteed to Run Policy

Velociteach guarantees to hold our Instructor-led Certification Prep courses on the selected dates with a live instructor. In instances of low enrollment, Velociteach reserves the right to change a class to a virtual delivery rather than a face-to-face classroom setting. Students will receive at least three weeks notification in this event.

If you have any questions about our course policies, or to request to change your registration, please call 1-888-568-2527.

man on phone learning more about Velociteach

Get in touch

Connect with our team to get all of your questions answered.

Get certified. Get better. With Velociteach.