Guarantee & Policies

Guarantee & Policies

Guarantee

If you take one of our Instructor-led, Live/Virtual Certification Prep courses and don’t pass the exam after 3 tries within 1 year of your class date, we’ll refund 100% of your tuition.  Get PMP, CAPM, PMI-ACP, or ITIL Foundation certified, or you’ll get your money back.  Period.

Registration and Payment

Your paid registration guarantees your seat in a class. Students attending a PMP/CAPM exam prep class will be eligible to receive an access key to InSite once tuition is paid in full (see Class Changes and Refunds sections below).

Class Cancellations/Refunds

Many of our classes sell out due to high demand, and students often register over six months in advance to ensure that they have a seat. We allow students to cancel their registration any time 30 or more calendar days prior to their originally scheduled class date and receive a full refund, minus the cost of InSite ($499) and/or the All-in-One PMP® Exam Prep Kit ($129) if those materials were previously received. Fewer than 30 days prior to the originally scheduled class date, the registration fee is non-refundable; however, students may still take advantage of our class change policy (see Class Changes below).

Class Changes

You may request to reschedule or change your class location free of charge as long as you do so 15 or more calendar days prior to your scheduled class date. We will work with you to honor your request as space allows. If you need to make a class change within 14 days of the class start date, a change fee of

$250 will be assessed. If a change is requested on or after the first day of class, a $500 fee will apply (see No Show Policy below).

No Show Policy

Upon completing your registration, Velociteach will reserve a seat for you in the requested class. Any rescheduling must be done in advance per our written policy above (see Class Changes). In the event that you do not show up for your scheduled class and you did not reschedule with Velociteach by the previous business day, you will be charged $500 to transfer your registration to another class date.

Course Location Changes

Velociteach reserves the right to change the location of a class as long as it is in the same general vicinity as the location originally published. Students currently registered in the class will be notified via the e-mail address on file if a location change occurs.

 If you have any questions about our course policies, or request to change your registration, please call 1-888-568-2527